Daniel Ord, CCXP
With mastery in Contact Centres, Customer Service & Customer Experience, and a temperament for facilitation, I help & inspire organizations to create great experiences for their Customers.
I'm a Certified Customer Experience Professional (CCXP), an ICMI Certified Associate, a CIAC Certified Strategic Leader and was the first to bring professional Contact Centre management certification to Asia.
By education I'm a management accountant and by experience, a former corporate VP Operations for Contact Centre & Distribution operations.
Over the past 18+ years, I have facilitated sessions with more than 50,000 participants across 40 countries with a heavy focus on Customer experience, Contact Centre strategy, operations, people management, communication skills & coaching.